Fraudsters’ attacks are getting more and more advanced. They’re discovering new ways to bypass conventional fraud detection systems, allowing them to slip under the radar for longer and longer amounts of time.
Fast detection is key to stopping damages caused by fraud from spreading. With smarter cybercriminals, companies need smarter prevention and detection systems to combat fraud — specifically tools capable of detecting fraud in real time.
Let’s break down why real-time fraud detection is critical, how it works and how to implement it.
The Benefits of Real-Time Fraud Detection
Financial services organizations are under constant threat of fraud and cyberattacks, and unfortunately, these criminals don’t seem to be going away any time soon. While the goal is to keep them out of accounts where they don’t belong, more sophisticated fraudsters tend to find a way to slip through the cracks.
Real-time fraud detection notices their presence quickly, allowing your team to act fast to stop them before the damage spreads. Benefits of real-time fraud detection include:
- Improved accuracy: Real-time fraud detection uses machine learning and advanced algorithms to analyze data instantly. Identify suspicious activity with greater precision, minimizing false claims and improving your overall fraud prevention strategy.
- Reduced financial loss: Fast and accurate fraud detection minimizes financial losses by stopping fraudsters before they escalate their activities. Real-time fraud detection stops criminals in their tracks, protecting assets and minimizing labor, ruined brand reputation and lost customer trust.
- Enhanced customer trust: Real-time fraud detection shows a proactive commitment to security, giving customers peace of mind knowing their assets are protected and secure.
- Regulatory compliance: Promptly identifying and addressing suspicious activities helps adhere to industry standards and regulations, enabling organizations to avoid penalties, protect their reputations and maintain trust with regulators and stakeholders.
How Real-Time Fraud Detection Works
Real-time fraud detection uses advanced technology like AI and machine learning to quickly detect and flag suspicious transactions or activities. Data is analyzed in milliseconds, allowing for immediate intervention to stop or prevent fraudulent behavior.
During the onboarding or profile setup process, real-time fraud detection tools help identify high-risk users or potential profile red flags. A risk assessment solution can evaluate the risk level of a user’s device, phone number, email address and more to create an automatic customer risk score. Users with a particularly high risk score may be flagged for additional review, preventing potential fraudsters from creating accounts.
Throughout the customer lifecycle, real-time fraud detection can be used to monitor user behavior or potential fraud patterns and quickly identify deviations. Real-time data analytics look for outliers in how an account or profile is used and then flag activity that could be suspicious. And using workflows to prevent identity fraud can establish risk checks at specific times to stop fraudsters without inconveniencing customers.
Use Cases for Applying Real-Time Fraud Prevention Across Industries
Here are some top areas where real-time fraud prevention can be applied.
Credit Card Fraud Detection
When a customer’s credit card information is stolen, real-time transaction monitoring can quickly identify fraudulent transactions to prevent thieves from racking up massive bills. Financial institutions can use real-time fraud detection to automatically distinguish between fraudulent and legitimate transactions, enabling fast intervention when necessary.
eCommerce Fraud Detection
Online shopping makes it easier for fraudsters to get away with making illegitimate purchases. Real-time fraud detection keeps an eye out for suspicious activity, flagging irregularities in transaction data to minimize payment fraud. Using eCommerce fraud technology for mobile checkouts and credit card processing can ensure buyers are who they say they are, minimizing chargebacks and boosting customer trust.
Telecommunications Fraud Detection
Real-time fraud prevention in telecommunications analyzes traffic data, user profiles and usage patterns to detect and prevent fraudulent activities related to mobile subscriptions and data usage. Verification solutions for telecommunication companies prevent fraudulent behavior like SIM card cloning and unauthorized account access. These solutions stop subscriber account takeover or use of fraudulent accounts.
Healthcare Fraud Detection
The healthcare industry experiences high rates of fraudulent activities related to insurance claims, billing and prescriptions. Real-time detection analyzes patient records, provider information and other healthcare data to identify suspicious activities like overbilling, duplicate claims and patient identity theft. Solutions to strengthen patient verification can prevent false claims, protect patient identities and minimize scams.
Online Gambling Fraud Detection
Real-time detection can minimize fraud in the online gambling industry by identifying fake or stolen accounts or payment methods. By tracking data like player behaviors, IP addresses and even game patterns, advanced machine learning algorithms can find anomalies that might indicate a player isn’t who they claim to be. User verification solutions for online gambling can block users from creating fraudulent accounts and stop suspicious payment activities.
Sharing Economy Fraud Detection
The sharing economy depends on peer-to-peer transactions, meaning fraud detection is critical for maintaining customer and provider safety. Real-time fraud detection solutions for the sharing economy ensure the person booking a ride share or accommodation is who they say they are. User verification, background checks and review systems also help customers ensure they’re working with a reputable, trusted provider each time they book.
Challenges and Considerations in Implementation
Implementing new solutions always comes with a few challenges and hurdles. Preparing for them early will make the transition as smooth as possible.
Integration with Existing Systems
Real-time fraud detection systems need to integrate with existing legacy infrastructure and third-party applications to pull accurate, current data and information. Data should be able to flow smoothly from tool to tool using APIs with minimal disruption and manual intervention.
It’s crucial to choose a solution that integrates with tools that already exist within the tech stack. Jumio’s integration channels ensure frictionless verification processes to reduce fraud without compromising efficiency.
Handling Large Data Volumes
Detecting fraud in real time requires managing and analyzing large volumes of data quickly and effectively. This can put a strain on computational resources and infrastructure scalability. Organizations need to invest in low-latency, high-performing platforms to handle massive amounts of data.
Ensuring Data Privacy
It’s crucial to keep customer data protected against cyberthreats and hackers. Organizations must adhere to data privacy regulations and industry standards, such as GDPR. Implementing robust data encryption, access controls and anonymization techniques can help safeguard sensitive data.
Jumio is committed to helping customers keep their transaction data protected while maintaining regulatory compliance.
Planning for Effective Deployment
Ready to deploy a real-time fraud detection system? Here’s how to prepare.
Data Quality Management
High-quality data is essential for accurately detecting fraudulent activities and minimizing false positives or negatives. Whether data is being collected from datasets or big data repositories, it needs to be clean, reliable and consistent.
Organizations need to have the resources available to efficiently aggregate data to derive meaningful insights. As new data streams in, the right systems need to be in place to correct errors, detect inconsistencies and properly manage existing and incoming data.
Continuous System Training
As fraudsters evolve their attack tactics and techniques, real-time fraud detection systems must learn and adapt accordingly. Cybercriminals are turning to the latest in next-generation technology to try to fool verification and protection systems — so it’s critical to use tools that stay one step ahead.
Machine learning models play a key role in continuous training. These models learn from new data and adapt to changing patterns and activities over time.
Setting Thresholds for Fraud Alerts
Creating fraud detection systems that are too sensitive to behavior changes can create unnecessary disruptions and inconveniences for legitimate users. On the other hand, thresholds that are too lenient might result in more fraudulent activities going unnoticed.
Finding the right middle ground depends on risk tolerance and fraud prevention goals. This process often involves ongoing fine-tuning, workflow customizations and a mix of automated approvals and manual reviews.
Case Studies
One of the largest players in the competitive online gaming industry, 888.com, implemented Jumio as a fraud detection solution to help keep fraudsters out while allowing legitimate players in. By implementing the real-time fraud detection tool as part of their onboarding experience, they were able to automate the verification process and create a faster, more secure, onboarding process for users. The result is that their onboarding processing time dropped from 72 hours to two minutes. This is just one of many case studies describing how Jumio helped companies win through real-time fraud detection.
Looking Ahead to the Future of Fraud Detection
Acting quickly is key to catching and preventing cybercriminals from stealing legitimate customers’ identities and assets. Although fraudsters might be evolving, so is real-time fraud detection.
Explore what a fraud detection solution like Jumio can do to minimize fraudulent activity, improve brand trust and provide a better customer experience at your company. Contact us today, and a product specialist will reach out to schedule a demo.
